ISO 17100:2015 – Requirements for Translation Services

The standard ISO 17100:2015 governs the requirements for the fundamental processes, resources and other inherent aspects of the provision of quality translation services.
Therefore, the application of ISO 17100:2015 ensures that a language service provider is able to provide quality language services consistently and according to customers’ requirements and expectations.

ISO 17100:2015 considers a number of key factors in business processes, including:

  • human resources recruiting and selection method (skills and experience of translators and editors)
  • workflow type
  • quality procedures
  • service provision procedures
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ISO 18587:2017 – Requirements for Post-Editing Machine Translation Output

The standard ISO 18587:2017 governs the requirements for post-editing machine translation output in terms of skills, activities and workflow.
Within the more comprehensive standard ISO 17100:2015, the ISO 18587-2017 certification defines the necessary requirements to ensure quality at both process and product level, focusing on the post-editing of machine translation output. The quality of a translation resulting from the full post-editing of machine translation output is completely comparable to that of traditional translation.

Thus, the standard ISO 18587:2017 considers a series of skills and procedures to ensure quality machine translation output post-editing services, including:

  • human resources recruiting and selection method (skills and experience of translators and editors)
  • workflow type
  • post-editing process
  • procedures to ensure the quality of the post-editing and final translation

ISO 9001:2015 Quality Management Systems

ISO 9001:2015 is the reference standard for a company that intends to plan, implement, monitor and improve both operational and support processes, designing and implementing a quality management system as a means of achieving its objectives. Customers and their satisfaction are at the heart of ISO 9001:2015: all the activities and monitoring of the company processes are in fact aimed at ensuring maximum customer satisfaction.

The business areas covered by the standard include:

  • management
  • planning
  • customer satisfaction monitoring
  • planning and development of innovative solutions
  • continuous training of employees
  • selection of suppliers
  • after-sales support

The ISO 9001:2015 standard also requires a careful analysis of business risks and opportunities, a definition of the corporate mission and the areas for future improvements.

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